FAQs
  • 10 Jan 2024
  • 3 Minutes to read
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FAQs

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Article summary

How can I access the blueEHR knowledge base?

For accessing the knowledge base, you must own an account in the blueEHR application. Our customers can contact their administrator to get this done. Unregistered customers can contact us:
ZH Healthcare, Inc. 4800 Hampden Lane, Suite 200, Bethesda, MD 20814.
Phone: +1-855-936-3367
Email: sales@blueehr.com

How can I raise a support ticket with blueEHR?

A client can raise a support ticket with blueEHR through the following avenues:

  • blueEHR Helpline: The client can dial 703-340-8065 (toll-free) to contact the blueEHR helpline. Once connected, press 2 to connect with the Support Specialist. If the issue can be resolved at the first contact, the support specialist provides a resolution. If not, the support specialist records the details and initiates the process to fix the issue. The team offers interim updates to the client and sends notifications after resolving the issue.

  • blueEHR support Email ID: Please send all your queries, issues, or support requests to bugsandsupport@blueehr.com. Upon receipt of the email, a support ticket will be automatically created in our helpdesk and you will be notified along with a ticket number. The blueEHR team will provide interim updates to you and send notifications after resolving the issue.

  • The Bug icon in blueEHR: The client can use the bug icon in blueEHR to log a support ticket. Log in to the application and click the Bug icon on the bottom-right corner of the screen. Specify the details of the issue in the pop-up window and send it to the support team. Upon receipt, a support ticket is automatically created in our helpdesk and the client is notified along with a ticket number. The team provides interim updates to the client and sends notifications after resolving the issue.

How can I unlock an encounter?

The user should raise a support ticket with the blueEHR support team for unlocking the encounter. Please refer to Q1 for the details about different avenues for raising a support ticket with the support team. While raising the ticket, the user should specify the encounter number (for unlocking), Patient ID (PID), and Date of Service (DOS).

How can I delete an encounter?

If the encounter is not signed off by the provider, you should select the required encounter from the Patient's demographics page. From the Encounter window, you must select the Encounter Summary tab, which is located on either the right side or at the bottom of the encounter page. In the Encounter Summary tab, click the Recycle Bin icon, which is located next to Edit Visit, to delete the selected encounter. You can delete the encounter by clicking the Yes button in the confirmation message.

How can I reset the password?

Log in to the application using your credentials. Select the user name from the top-right corner of the window and then select the Reset Password option from the drop-down list. Enter the new password in the pop-up window and save the entry. The user can then log out and log in with the new password.

What browsers does blueEHR support?

The blueEHR application supports the following browsers:

  • Google Chrome (Version 29 to 87)

  • Mozilla Firefox (Version 22 to 85)

  • Safari (Version 10 to 14)

  • Internet Explorer (Version 11 and Edge Version 88) on Desktops

How can I merge multiple accounts for the same patient?

From the main menu, access the Merge Patients module and then add the target patient (the patient chart that is to receive the merged data) and the Source patient information (the chart which the user wishes to merge into the target patient chart). After specifying the required details, click Merge to merge the patient charts.

How can I provide patients access to the patient portal?

You should navigate to the patient facesheet and select the Portal Credentials option. This opens a pop-up window where the user can set the username and password for the portal. Upon saving the credentials, blueEHR sends the credentials to the patient's registered email ID.

How can I resolve the dummy error that occurs while accessing eRx?

This error occurs if there is no or incomplete information updated in the patient facesheet. You must ensure that the complete information of the patient is specified in the application including address, city, state, zip code, and phone number.

How can I resolve the NewCrop Call Failed error that occurs while accessing eRx?

This error occurs if there is no or incomplete information updated in the patient facesheet. You must ensure that the complete information of the patient is specified in the application including address, city, state, zip code, and phone number.

How do I deactivate a user?

Administrators can go to Users > Edit Users and clear the Active checkbox next to the Signature. This deactivates the user in the system.


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